Shipping & Returns

Availability and dispatch

The current website collects non-binding interest requests only. Shipping destinations, stock status, dispatch estimate, carrier, tracking availability and the exact shipping fee will be shown before a binding order is placed. Products will ordinarily dispatch from Latvia.

We may restrict countries or addresses where delivery is unsafe, uneconomic, unlawful or unsupported by the carrier. We do not promise a delivery destination merely because a request form can be submitted.

Delivery timing and problems

Any displayed timeframe is an estimate unless expressly agreed as a fixed date. Customers must promptly report an incorrect address, missing tracking update, visible transit damage or suspected loss. Where EU consumer law applies and no other time is agreed, goods will be delivered without undue delay and normally no later than 30 days after the contract is concluded.

If delivery fails because the customer supplied an incorrect address, refused an import charge disclosed before purchase, or did not collect the parcel, reasonable direct costs of recovery and redelivery may be deducted or charged where permitted by law.

Customs and import charges

EU deliveries ordinarily move without customs import formalities. Outside the EU, local import VAT, duty, brokerage and handling charges may apply and are normally the recipient’s responsibility unless the checkout expressly states delivery duties are paid. Customs processing can delay delivery.

EU right of withdrawal

An EU consumer may normally withdraw from an online purchase within 14 days after the consumer, or a nominated third party other than the carrier, receives the goods. No reason is required. The notice must be sent before the period expires through the website contact form or another electronic contact stated in the order confirmation.

After giving notice, return the goods without undue delay and no later than 14 days. Unless the goods are faulty or we agreed otherwise, the customer bears the direct cost of a non-fault return. Use tracked, suitably insured packaging; the customer remains responsible for the return until received.

Condition and diminished value

You may inspect the product as you reasonably would in a physical shop. You are responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the device. Original packaging is requested to prevent damage but is not an automatic condition of statutory withdrawal.

Return all supplied accessories and parts. Any lawful deduction will be evidence-based and will not be used as a penalty.

Refunds

For a valid EU withdrawal, we refund payments received for the product and the cost of the least expensive standard delivery offered. Extra cost chosen for express or premium delivery is not refundable unless required by law. Refunds are made to the original payment method without undue delay and no later than 14 days after notice.

We may withhold the refund until the goods are received or the customer supplies evidence of return, whichever occurs first. Bank or payment provider processing time after issuance is outside our control.

Faulty, damaged or incorrect goods

Contact us promptly with the order number, a description and, where useful, photographs. Do not carry out a destructive repair without authorisation. If goods are non-conforming, mandatory remedies apply without charge. Reasonable return costs for defective or incorrect goods are borne by the seller.

EU consumers have a minimum two-year legal guarantee from delivery. The primary remedies are repair or replacement; a price reduction or termination/refund may apply when those remedies are impossible, disproportionate, delayed or cause significant inconvenience, subject to applicable law.

Non-EU customers

Where mandatory local law gives stronger rights, it prevails. Otherwise eWriti intends to offer a 14-day change-of-mind return on unused, undamaged products, with return shipping paid by the customer and any original outbound shipping excluded, subject to the conditions disclosed at checkout.

Model withdrawal notice

A clear statement containing the same information is sufficient; use of this form is optional.